Case study: A day in the life of a training provider…

Posted in Accreditations on January 5th, 2010
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Source: City & Guilds’ website:

One of our training providers is the successful leading construction training company OLCI Construction Training, a nationwide organisation with over 13 state-of-the-art centres across the UK.

Customer focus ensures success

Philip Laniado, Managing Director of OLCI, reveals the secrets of the company’s success: ‘OLCI Construction Training has been a City & Guilds accredited assessment centre for several years. We see our businesses as going beyond merely teaching qualifications to solving headaches suffered by many in the plumbing and heating industry. We pride ourselves on being able to offer bespoke qualifications. We work with all companies no matter the size, from those that employ one person to those that employ hundreds! And, regardless the size of the company, we always offer the same service standards.’

‘With each company we look at the training requirements and map the appropriate City & Guilds qualifications and industry standards to their needs. As we have worked in the business for many years we understand the pressures of the construction industry and the need for training to be flexible and relevant. We ensure that each company has their own designated Account Manager, the point of contact regardless of where the company is based or what training they need. We find that this enables us to develop an individual relationship so we can learn more about the business and react quickly where there are new development requirements. Our aim is always to provide the right solutions.’ Read more »