One of our training providers is the successful leading construction training company OLCI Construction Training, a nationwide organisation with over 13 state-of-the-art centres across the UK.

Customer focus ensures success

Philip Laniado, Managing Director of OLCI, reveals the secrets of the company’s success: ‘OLCI Construction Training has been a City & Guilds accredited assessment centre for several years. We see our businesses as going beyond merely teaching qualifications to solving headaches suffered by many in the plumbing and heating industry. We pride ourselves on being able to offer bespoke qualifications. We work with all companies no matter the size, from those that employ one person to those that employ hundreds! And, regardless the size of the company, we always offer the same service standards.’

‘With each company we look at the training requirements and map the appropriate City & Guilds qualifications and industry standards to their needs. As we have worked in the business for many years we understand the pressures of the construction industry and the need for training to be flexible and relevant. We ensure that each company has their own designated Account Manager, the point of contact regardless of where the company is based or what training they need. We find that this enables us to develop an individual relationship so we can learn more about the business and react quickly where there are new development requirements. Our aim is always to provide the right solutions.’

Positive principles

OLCI’s success is driven from a series of core principles developed to make the business customer focussed and ensure that customers receive a positive experience and can have their training needs met through one contact point. ‘A major advantage of choosing OLCI is that we can deliver bespoke training or assessments at our centres or even at your company premises. This flexibility means your training requirements can be met in a way that best suits you and your company.’

OLCI Marketing Manager Elin Norlin explains: ‘OLCI aims to remove the problems and stress from organising qualifications or undertaking reassessments. We have evolved to tailor training to individual companies. This means companies both large and small can grow their business without training headaches. We believe that companies taking advantage of this can enjoy a positive ripple effect and start delivering increased morale and growing productivity.’

Real recognition

‘We work with City & Guilds because they provide relevant and up-to-date qualifications. Our reason for using City & Guilds can be summed up in a quote from one of our trainees, Russell Brown: "You know you are getting the proper bona fide plumbing qualifications in the end. City & Guilds qualifications offer recognition of an international seal of quality".

In fact, the City & Guilds’ name is recognised by 99% of employers in the UK – which means that training providers know they are offering marketable qualifications that are relevant to industry and to the needs of individual businesses. From this strong foundation City & Guilds is also able to offer a realm of additional support to training providers, including a personal service from our lregional and national offices, briefing events, regular updates, a popular online administration system that saves time and money, and a portfolio of flexible learning resources and online assessment methods which give learners the best chance of success.